PULLMANCER CARD COMPANY

Shipping & returns

Policy updated: 27 September 2026. You can print this page or save it as a PDF for your records.

Standard UK delivery

Standard UK delivery is £4.95 per order, including applicable VAT and packaging. It is charged once, regardless of the number of items. Dispatch estimate for physically held stock: Within 3 working days. Individual sourcing and awaiting-arrival estimates appear on the listing and at checkout. Carrier transit time starts after dispatch.

Specialist delivery

Designated high-value graded cards and parcels over 20kg require a delivery quotation. The listing or basket identifies this before payment. Contact us to agree the service and full total before ordering. We arrange tracking, proof of delivery and transit cover appropriate to the shipment; tracking alone does not establish insurance cover.

Optional upgrades

We honour the delivery arrangements accepted with your order. If we offer an optional upgrade afterwards, we explain the service and additional cost and seek your agreement. You can decline without affecting the agreed arrangements or your statutory rights. We do not impose an unexpected mandatory surcharge.

Overseas delivery

UK delivery is available at checkout. International orders are welcome: contact us before ordering with your items, quantities, country and postcode. We will confirm the delivery service, price, estimated timing, cover and any applicable import-charge arrangements in writing before payment.

Overseas delivery times are estimates. Customs clearance, international transport and local postal services may cause delays.

For deliveries outside the UK, destination-country import VAT, customs duties and carrier customs-clearance fees are payable by the recipient. Any overseas shipment and responsibility for these charges will be confirmed in our written quotation before payment. Contact your local customs authority for an estimate before ordering. This does not affect your statutory rights.

Sourced-to-order items

These items have their own estimated delivery times shown before payment. Mixed orders normally dispatch together when all items are available.

Products marked “Sourced to order” are obtained from a supplier after you order and are not physically held by Pullmancer. Supplier availability can change between your order being placed and our supplier confirming supply. If a supplier stock shortage, withdrawal of the product or allocation shortfall means we cannot fulfil an affected item, we may need to cancel that item. We will tell you promptly, explain the reason and refund all sums paid for the cancelled item, together with any delivery charge attributable to it. If we cancel your entire order, we will refund the full amount paid, including delivery. Refunds will be made to your original payment method without undue delay and within 14 days of cancellation. We will not deduct supplier, administration or payment-processing fees. We will not substitute another product or require an additional payment without your express agreement. Where a revised delivery date is possible, we will offer you the choice of agreeing to it or cancelling the affected item for a refund. This does not limit your statutory rights, including any right to cancel other items or seek another remedy.

Delivery times & delays

Dispatch and delivery estimates are separate. Carrier delivery aims are estimates unless we expressly agree a guaranteed delivery date with you. Weather, disruption and other circumstances may cause delays. If your parcel is delayed, lost or damaged, contact us with your order reference; we will investigate and provide the remedy required by your consumer rights. We remain responsible for the goods until you or a person you nominate receives them. We deliver within 30 days of the contract unless we expressly agree another delivery period with you. This policy does not exclude your rights to cancel or obtain a refund where the law provides them.

Changing your mind

For eligible online purchases, tell us you wish to cancel within 14 days of delivery, then return the item within a further 14 days. Contact us with your order reference. You pay return postage for a change-of-mind return. Package cards and slabs securely.

For a qualifying cancellation of the whole order, we refund the goods and standard outbound delivery within 14 days of receiving the return or evidence it was sent, whichever is earlier. Handling beyond what is needed to inspect an item may reduce its refund to reflect lost value. Opening sealed packs or altering slabs may affect their value; this does not remove your statutory rights.

Wrong, damaged or misdescribed items

Contact us promptly with your order reference and a description of the issue. Your statutory rights apply, including the right to reject faulty or misdescribed goods within 30 days where applicable. We cover reasonable return costs where we are responsible.

Returns address

32 Far Hey Close, Radcliffe, Manchester, M26 3GL

Consumer guidance: GOV.UK returns and refunds.